Your privacy matters to us. This Privacy Policy explains what personal data Vidobet collects, why we collect it, how it is used and protected, and what rights you hold over your information as a player on our platform.
All data transmitted between your device and Vidobet is protected by 256-bit SSL encryption. Your financial and personal information is stored on secured, access-controlled servers at all times.
You have the right to access, correct, and request deletion of your personal data. We provide clear mechanisms for exercising these rights and respond to all verified requests within 30 days.
Vidobet does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only where strictly necessary for platform operations or required by law.
You can manage your communication preferences, cookie settings, and marketing opt-outs directly from your Vidobet account settings at any time without needing to contact support.
We clearly document every category of data we collect and every purpose for which it is used. There are no hidden data practices — this policy is the complete and accurate account of how Vidobet handles your data.
Identity documents submitted for KYC verification (such as MyKad copies) are stored with the highest access controls and used solely for the purpose of identity and age verification as required by our compliance obligations.
This Privacy Policy ("Policy") is issued by Vidobet ("we", "us", "our") and describes how we collect, use, store, share, and protect the personal data of individuals ("you", "User", "Player") who access or use the Vidobet platform, including the website at vidobet.click and any associated mobile-optimised services (collectively, the "Platform").
Vidobet is committed to protecting the privacy and personal data of all users. We recognise the importance of the trust our players place in us, particularly given that our Platform involves financial transactions, identity verification, and the processing of sensitive personal information as part of responsible gambling and fraud prevention obligations.
By registering an account on Vidobet, making a deposit, or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions.
Your Privacy at a Glance: We collect only the data necessary to operate the Platform safely and legally. We do not sell your data. We give you clear controls over your information. If you have questions about how your data is handled, contact us at [email protected] — details in Section 15.
Throughout this Privacy Policy, the following terms shall carry the meanings defined below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, alteration, or deletion, whether by automated or manual means. |
| "Data Controller" | Vidobet, as the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | Any third-party service provider engaged by Vidobet to process personal data on our behalf, acting under our documented instructions. |
| "KYC" | Know Your Customer — the identity and age verification process mandatory for processing withdrawals and meeting compliance obligations. |
| "Cookie" | A small text file placed on your device by the Platform to store session information, preferences, and analytical data. |
| "Platform" | The Vidobet website, mobile site, and all associated digital products and services accessible at vidobet.click. |
Vidobet collects personal data across several categories depending on how you interact with the Platform. We collect only the minimum data necessary for each stated purpose and do not collect categories of sensitive data beyond what is required for identity verification and responsible gambling compliance.
| Category | Data Collected |
|---|---|
| Registration Data | Full legal name, date of birth, email address, mobile number, and chosen username. Required to create and administer your Vidobet account. |
| Identity Verification (KYC) | Copy of government-issued photo identification (Malaysian MyKad or passport), selfie for liveness verification, proof of residential address (utility bill or bank statement dated within 3 months). |
| Financial Data | Deposit and withdrawal transaction records, payment method details (e-wallet references, bank account last digits), and transaction timestamps. We do not store full card numbers or full bank account numbers. |
| Betting & Gaming Activity | Bet history, wager amounts, game session data, win/loss records, and bonus utilisation history. Used for account management, fraud detection, and responsible gambling monitoring. |
| Device & Technical Data | IP address, browser type and version, operating system, device identifiers, screen resolution, and session duration. Collected automatically when you access the Platform. |
| Communications Data | Records of support interactions via live chat, WhatsApp, and email, including the content of messages and timestamps. Retained for quality assurance and dispute resolution. |
| Marketing Preferences | Your opt-in or opt-out status for promotional communications, preferred language (English, Bahasa Melayu, or Mandarin), and promotional engagement history. |
| Responsible Gambling Data | Self-exclusion requests, deposit limit settings, session time controls, and any responsible gambling tool configurations applied to your account. |
Vidobet collects personal data through the following means:
Vidobet uses the personal data we collect for the following purposes:
To create, manage, and maintain your Vidobet account, including processing your registration, verifying your identity, enabling deposits and withdrawals, and providing access to the Platform's products and services.
To process deposits and withdrawal requests via your chosen payment method, verify that transactions originate from your registered payment instruments, and maintain accurate financial records of all account activity.
To fulfil our Know Your Customer (KYC) and anti-money laundering (AML) obligations, verify that you meet the minimum age requirement of 21 years, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required under applicable law.
To monitor betting and gaming activity for indicators of problem gambling behaviour, enforce any self-exclusion, deposit limit, or session time controls you have activated, and provide you with responsible gambling support resources as appropriate.
To detect, investigate, and prevent fraudulent activity, collusion, money laundering, and other forms of prohibited conduct. Device and technical data are used to identify suspicious login patterns and protect your account from unauthorised access.
To handle your support queries, complaints, and dispute resolution requests efficiently. Communication records are retained for quality assurance and to provide context during follow-up interactions.
To analyse aggregated, anonymised usage data for the purpose of improving the Platform's functionality, user interface, game selection, and overall player experience. Individual user data is not used for this purpose unless specifically anonymised.
To send you promotional materials, bonus notifications, and news about Vidobet's products and services, where you have consented to receive such communications. You may withdraw your consent and unsubscribe from marketing communications at any time via your account settings or by contacting us at [email protected].
Vidobet processes your personal data on the following legal bases:
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Vidobet does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:
Vidobet engages trusted third-party service providers to assist in operating the Platform. These include payment processors (facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank transactions), KYC verification providers, fraud detection services, cloud infrastructure providers, and customer support technology providers. All such parties are contractually bound to process data only in accordance with our documented instructions and to implement appropriate security safeguards.
Vidobet may disclose your personal data where required to do so by applicable law, court order, or at the request of a competent regulatory or law enforcement authority. In such cases, we will disclose only the minimum information necessary to satisfy the lawful request.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of Vidobet's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms that will apply going forward.
In circumstances not listed above, Vidobet will only share your personal data with third parties where you have given your explicit, prior consent to such disclosure.
Vidobet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of account plus 5 years following account closure, to satisfy AML record-keeping obligations. |
| KYC Documentation | Duration of account plus 5 years following account closure or the last transaction, whichever is later. |
| Financial Transaction Records | 7 years following the transaction date, in accordance with standard financial record-keeping requirements. |
| Betting & Gaming Activity | Duration of account plus 2 years following account closure. |
| Customer Support Communications | 3 years from the date of the last interaction, unless retained longer for ongoing dispute resolution. |
| Marketing Preference Data | Until you withdraw consent or request deletion, whichever occurs first. |
| Device & Technical Log Data | 90 days from collection, unless retained longer for fraud investigation purposes. |
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be attributed to any identifiable individual.
Vidobet uses cookies and similar tracking technologies to operate the Platform, improve user experience, and gather analytical insights. The following categories of cookies are deployed:
These cookies are essential for the Platform to function. They enable core features such as session authentication, security controls, and the processing of deposits and wagers. These cookies cannot be disabled without impairing core Platform functionality.
Used to collect aggregated, anonymised data about how users navigate the Platform — including which pages are most visited, average session duration, and error frequency. This data is used solely to improve the Platform. These cookies do not track individual identities.
These store your preferences, such as chosen language (English, Bahasa Melayu, or Mandarin), odds format preference, and last-used deposit method, so that your settings are remembered across sessions.
Where you have given explicit consent, marketing cookies may be used to record the source of your visit to the Platform and personalise promotional offers displayed to you. You may withdraw consent for marketing cookies at any time via your account settings.
You may also manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.
Vidobet implements technical and organisational security measures proportionate to the risks associated with the processing of your personal data. These measures include:
While Vidobet implements robust security measures, no system is entirely immune to risk. You are responsible for maintaining the confidentiality of your account credentials and for using secure networks when accessing the Platform.
Subject to applicable law and our obligations as a regulated platform, you hold the following rights with respect to your personal data held by Vidobet:
Request a copy of the personal data Vidobet holds about you. We will provide this within 30 days of a verified request.
Request correction of any inaccurate or incomplete personal data we hold about you. You can update most data directly in your account settings.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that we restrict processing of your data in specific circumstances, such as while the accuracy of data is being contested.
Request your personal data in a structured, machine-readable format where processing is based on your consent or a contract.
Object to processing based on legitimate interest, including profiling. You may also unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and a clear description of the right you wish to exercise. We may ask you to verify your identity before processing the request. We will respond within 30 calendar days.
Vidobet is strictly an adults-only platform. All users must be at least 21 years of age to register an account, make deposits, or access any product on the Platform. This age requirement is enforced as part of our KYC verification process, which requires submission of a valid government-issued photo identification document (Malaysian MyKad or passport) confirming date of birth.
Vidobet does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, the account will be immediately closed, all deposits returned (where lawfully possible), and any personal data associated with the underage account will be deleted from our systems.
If you believe a minor has registered or attempted to register an account on Vidobet, please notify us immediately at [email protected]. We take underage gambling extremely seriously and respond to all such reports on a priority basis.
The Vidobet Platform may reference or interact with third-party services, including payment processors such as those facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and banking partners including Maybank, CIMB, Public Bank, and Hong Leong Bank. When you are directed to a third-party payment interface to complete a transaction, you are subject to that provider's own privacy policy and terms of service.
Vidobet is not responsible for the privacy practices of third-party services. We recommend that you review the privacy policy of any third-party provider before submitting personal or financial data through their platform.
Vidobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform operations. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect your rights, notify you by email or via an in-Platform notification.
We encourage you to review this Privacy Policy periodically. The most current version is always available at vidobet.click/privacy-policy. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or Vidobet's handling of your personal data, please contact our Data Privacy team through the following channels:
Our support team is available 24/7 to answer any privacy-related questions. Or, if you're ready to start playing, visit the Vidobet homepage and explore what we have to offer.
For players aged 21 and above only. Please gamble responsibly. Visit our Responsible Gambling page for support resources.